$40K solar system purchased by Monroe County couple doesn’t work, firm not responding – WATE 6 On Your Aspect

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MONROE COUNTY, Tenn. (WATE) — A pair in Monroe County desires to know why their costly solar system doesn’t work. They’ve tried to get solutions from their solar contractor, however they get no response.

Their messages despatched to the Bristol, Tennessee enterprise go unanswered. The lack of communication has been irritating for the couple.

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There are a number of forms of solar power methods. Grid-tied methods, the least costly, are for owners who dwell in shut proximity to the power grid. Off-grid methods have the added value of batteries, so these methods are hottest for distant areas.

For Mike and Tiffany Heaton, who dwell in a distant space, the entire level of going solar was to drive down their electrical payments and have a backup in case their power goes out. None of that has occurred. Right now, their system doesn’t even work.

“So this is our Solar Edge inverter system. That carries it from the solars that are on top of the roof, it runs through the inverter which then runs to our meter,” stated Mike. “None of it works. There are no savings.”

There have been Solar panels on Mike and Tiffany Heaton’s home in Tellico Plains for 3 and a half years.

“We bought the most expensive, highest solar package that Design 1 had to offer,” stated Tiffany.

The couple paid practically $40,000 for the system from the Design 1 Solar Group out of Bristol, Tennessee.

“I trusted this company, I trusted that they were who they said they were. I trusted that they were a solar expert,” stated Tiffany.

“At this point in time, I want to be out of it. It’s been a three-year headache,” stated Mike.

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The headache has been an erratic system that has given the couple bother nearly from the very starting.

“This is what was going to save me the most money. This is what they promised would save me the most money,” stated Mike.

This solar hybrid energy water heater by no means labored. Mike stated Design 1 Solar by no means returned to get it working. He not too long ago had it switched to electrical power.

“Basically phone calls, texts that I’ve sent. You can see the list,” stated Mike.

Messages to Design 1 go unanswered, he stated. And, there’s one other concern. They don’t have any written contract.

“We do not have [the contract] still,” stated “They say they mailed it to me, but I don’t have it.”

A letter from Enerbank USA, their mortgage firm, states the home enchancment venture with the Design 1 Group is full. The couple stated their salesman claimed they may decrease prices by putting in solar panels and since they dwell in a rural space their system would kick in if their power went out. But Mike realized later, that’s not the case.

“We don’t have a battery,” stated Mike. He would go on to say he was by no means knowledgeable that they might not have a battery.

“When they first came out they told me the solar would at least save me 50% in savings on my electric bill,” stated Tiffany.

However, payments from Ft. Loudoun Electric present no financial savings because the panels had been put in.

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In Madisonville, solar panels had been put in on Ernie and Sharon Villalobos’s home a yr in the past. On May 27 of 2022, the meter at Ernie’s home learn zero solar power being generated.

“The solar panels are still not turned on, I’m paying two bills,” stated Sharon.

The installer was Design 1 Solar, the identical enterprise that the Heatons’ employed. WATE despatched an in depth message to Design 1 Solar on May 27. Within days the corporate’s CEO despatched the next directives: “call the couple, set up a site visit, send that rebate check, confirm the inspections, check the power company interconnect,” and activate the system. After months of ready their solar system lastly began producing clear energy.

Back in Tellico Plains, the Heatons’ hope a technician from Design 1 Solar finally will get their system working.

“I would like to get what I paid for,” stated Tiffany.

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Better Business Bureau information present Design 1 Solar has an “F” ranking with 134 complaints acquired within the final three years, and 30 of them stay unanswered, which exhibits a sample.

Regarding Heaton’s scenario, WATE reached out to Design 1 Solar, left a number of messages, and talked to a receptionist, however up to now the corporate has chosen to not reply. We did, nonetheless, go away a cellphone quantity for the corporate to achieve out to the Heatons.

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