Modernize provides after-hours messaging for contractors in Connect – Solar Builder Journal


By SB Staff October 17, 2022

Homeowner calls don’t all the time neatly happen inside enterprise hours. Home enchancment platform Modernize Home Services places the variety of inquiries that arrive exterior of standard enterprise hours at 20 %, which is why it added new capabilities to its automated messaging platform, Connect, to assist contractors be responsive throughout these night and weekend off-hours.

“Speed to engagement with the homeowner is a critical component of the sales process,” says Jeff Barnes, senior vice chairman of Modernize Home Services. “With the updated version of Connect, home services professionals will be able to respond and show immediate interest in project inquiries arriving outside of business hours. We’re dedicated to helping professionals win more in today’s fast-paced world, where business flows to the most responsive contractor.”

What’s new? The upgraded model of Connect helps professionals keep away from dropping out on leads by instantly speaking with owners no matter whether or not their enterprise is open. Contractors can instantly reply to owners of their most well-liked medium to guarantee them they’ll be helped when enterprise opens.

The product does this by sending automated messages that allow owners know the contractor will likely be addressing their request as quickly because the workplace re-opens. As a end result, owners have a greater expertise, and the contractor can set extra gross sales appointments.

The new Connect launch additionally improves lead dealing with by making it simpler and extra handy to see and management particular person home-owner interactions. This helps scale back the frustrations of lacking essential conversations in overcrowded inboxes.

The new launch supplies search and filtering for conversations by identify, flags home-owner engagement throughout e mail and textual content messaging, and highlights home-owner contact data to allow speedy response by telephone, textual content or e mail.

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Tags: customer support, Modernize, gross sales and advertising and marketing


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